Airocide APS-200 Replacement Kit
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With Airocide, there are no filters to change or electrostatic plates to periodically wipe off. You’ll just replace the Reaction Chambers when the indicator light starts blinking, approximately once a year.
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- If you want to return an item, please send an email request to email@example.com or call us at 1-866-626-5969. Once we receive your request, our returns department will email you specific return instructions. We operate under the specific return policies dictated by each manufacturer.
- You can typically return a product within 30 days from date of purchase. For LightAir products, the limit is 14 days. However, a product can only be returned if it's unused. Contact us for exceptions.
- We require the product to be returned in its original condition and with all original documents, unless otherwise noted on the product page.
- All accessories originally shipped with your order must be included with the return.
- Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, replacement filters, UV lamps, pre-filters and other related accessory orders are not eligible for returns.
- We will respond within 2-5 business days with instructions on how to proceed including providing you the Return Shipping label and the Return Authorization number.
- Customer is responsible for return shipping.
- Include a note with the Return Authorization number and a brief description for the reason of return.
- Once we receive the returned item, we will process your refund. Please allow up to 30 days for a refund to be processed.
- Some manufacturers may charge a restocking fee to cover labor costs such as product testing to validate quality issues or usage. Contact us for more information.
- From time to time orders may be damaged during shipping or from the manufacturer’s factory. The customer may either notice that the box or package is damaged on arrival or on opening the box they may notice that the product is damaged.
- Take photos that clearly demonstrate the damage to either the packaging or the product within 24-hours.
- Send the photos to firstname.lastname@example.org
- If the packaging is opened but the product isn’t damaged the customer may choose to keep the product.
- If the packaging has been opened and the customer wishes to return the product then place anything removed back into the packaging and reseal it.
- Contact us at email@example.com or 1-866-626-5969 for the Return Authorization Number and further instructions. Any products shipped without an authorization number will be returned.
Faulty Product and Warranty Returns
- Contact us at firstname.lastname@example.org or 1-866-626-5969 for the Return Authorization Number and Warranty Claim Number. Any products shipped without these numbers will be returned.
- The goods must not be physically damaged. Misuse or abuse will void warranty coverage.
- The product may either be repaired or replaced based on the manufacturer’s discretion.
- Warranty period begins with purchase date.
- Refer to Product Warranty for details.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 90 days of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 90 days of your purchase date, we will refund the difference as well.
To request your partial refund, simply e-mail us a link to the same product on our website, or on our competitors’ website within 90 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offer are not eligible
- The item must be in stock on the competitor’s website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (e.g. eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
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